Effective Date: 12-11-2025
Our Policy
Thank you for shopping with us at Nalam Organic Super store. Due to the perishable nature of our organic grocery products and our commitment to food safety and quality standards, we maintain a strict no return and no refund policy.
No Returns or Refunds
We do not accept returns or offer refunds on any products purchased through our online store. This policy applies to all items including, but not limited to:
- Fresh produce
- Dairy products
- Bakery items
- Frozen goods
- Pantry staples
- All other organic grocery items
Why This Policy?
As an organic grocery store, we handle perishable food items that require careful temperature control and handling. Once products leave our facility, we cannot guarantee their storage conditions or safety, which prevents us from accepting returned items for resale or refund.
Quality Concerns
While we do not offer returns or refunds, we take the quality of our products very seriously. If you receive damaged, spoiled, or incorrect items, please contact us immediately so we can address your concerns.
Contact Us
For any questions, concerns, or issues with your order, please reach out to our customer service team:
- Email: support@nalamorganicstore.com
- Phone: +91 095516 72777
- Hours: 6.30 am – 9.30 pm
We are committed to ensuring your satisfaction and will work with you to resolve any legitimate quality or order accuracy concerns on a case-by-case basis.
Order Accuracy
Please review your order carefully before completing your purchase. Once an order is placed and processed, it cannot be modified or cancelled.
By placing an order with Nalam organic super store, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.